CONFLICTS POLICY

 

In giving advice, a broker must give priority to the client’s interests by taking all reasonable steps to ensure that the advice is not materially influenced by, firstly, the broker’s own interests, and secondly, the interests of any other person connected with the giving of the advice.

Where there’s a conflict of interest, the broker must give priority to the client’s interests.
 

A conflict is a situation where:

• Some or all of the company’s or an employee’s interests are incompatible with, or differ from, some or all of a client’s interests;

• The concerns or aims of two different parties are incompatible;

• Some or all of an employee’s interests are in conflict with the company’s interest; or

• An employee is in a position to derive personal benefit from actions or decisions made in their official capacity.

• The giving or receiving of gifts may also create a conflict.
   

Brokers and employees have an obligation to ensure that their interests and the interests of the FAP are not placed ahead of the client’s interests, especially where to do so would disadvantage a client or would negatively impact on the service a client receives.

Please click here to see our Conflicts policy.